In today’s Happyfox review, we’re going to be looking at one of the helpdesk solutions gaining significant attention in today’s market. Headquartered in California, Happyfox delivers a selection of Software as a Service support platforms, including a comprehensive helpdesk.
Although Happyfox isn’t the most affordable of the helpdesk technologies we’ve seen so far, you do get what you pay for, with a super-functional, high-end, and robust solution. Plus, the company offers in-depth integration with leading tools like Slack for collaboration.
Winner of the best help desk software for six years in a row according to PCMag.com, Happyfox has even gained the attention of numerous leading companies, like Jabra, and Whirlpool. Here’s everything you need to know about the SaaS solution.
What is Happyfox?
Happyfox is a leading helpdesk SaaS system offering enterprise-grade ticketing and live chat functionality. Currently responsible for serving over 12,000 companies in over 70 countries, Happyfox appeals to all kinds of brands, from those in ecommerce and education, to leaders in retail, manufacturing, technology, and more.
Happyfox has also been ranked one of the leading helpdesk software solutions on the market numerous times. The company frequently excels in its chosen marketplace.
Features include:
- Ticketing system
- Canned actions and automation
- Knowledge base
- Task management
- Help desk reports
- Integrations with Aircall, Teams, Slack, Shopify, Facebook, and Salesforce
- Satisfaction surveys
- Happyfox chat
Happyfox Review: Ticketing Technology and Knowledgebase
At the heart of the Happyfox helpdesk solution is the enterprise-level ticketing system, designed to make managing customer queries and requests as simple as possible.
There are multiple ways to get tickets into the Happyfox environment. Customers and users can enter tickets through email or phone channels, or through social media (Facebook and Twitter).
Other methods include…
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