Today’s Provide Support live chat review takes a behind-the-scenes look at a convenient solution for customer support in the digital world.
We’re living in a world where customers are searching for quick and convenient guidance from the companies they interact with, often using methods beyond the traditional phone call.
Live chat has become more than just a convenient option for business leaders. It’s essentially a must-have. Around 79% of companies say adding live chat functions to their site has increased sales, revenue, and customer loyalty. What’s more, around 42% of customers say they prefer real-time online chat as their number one tool for communication.
Provide Support is just one of a huge selection of tools catering to this live chat phenomenon. Today, we’re going to take a closer look at the features, pricing, and everything else you can expect from this high-quality support software.
What is Provide Support?
While some companies still see live chat as a relatively new addition to the service space, it has actually been around for much longer than most realize. Provide Support, for instance, has been offering live chat and real-time monitoring features since 2003. Today, the company has over 10,000 customers worldwide, and an excellent reputation.
Part of what makes Provide Support unique is the company’s unique selection of available features. Rather than focusing exclusively on live chat, the organization decided to combine a convenient way of communicating with customers, with an easy-to-use monitoring system.
With Provide Support, you get a “live chat” tool you can add directly to your existing website, complete with meaningful insights into customer conversations, transcription, and a state-of-the-art integrations system. There’s also a dedicated “self-hosted” corporate chat available.
Provide Support also commits to offering phenomenal service to their own clients, through rapid real-time support delivered via the…
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