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Amazon Helps Take Down Fake Call Centers in India

October 20, 2023
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Amazon teamed up with Microsoft to thwart scammers in India posing as employees of their respective firms, the most recent example of Amazon’s more aggressive actions against fraudsters in recent years. Amazon issued a press release on Thursday announcing that together with Microsoft and the Central Bureau Investigation (CBI), which is the federal enforcement agency in India, it had taken action against perpetrators of “technology support fraud.” “On Thursday, October 19, CBI announced it conducted multiple criminal raids in various…

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Ultimate Guide to Call Center Outsourcing

April 13, 2023
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Business owners try their best and apply various tactics to ensure that they’re maintaining their business in the best way possible. However, with the rapid evolution of enterprise IT and increasing concerns about cybersecurity, the need for business process outsourcing is at its peak. Several businesses rely on outsourcing their tech support, call center services, and accounting to keep the process functioning on top. In addition, some large corporations prefer outsourcing their entire departments to come up with better productivity…

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What Is Call Handling – Is It Necessary for Your Online Store

March 20, 2023
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Call handling involves managing a business or organization’s incoming and outgoing phone calls. Providing effective call handling services can help online businesses build trust with customers, improve customer satisfaction, and increase sales. In this post, let’s check out what is call handling and why it’s necessary for your online store. What Is Call Handling Call handling manages incoming and outgoing phone calls in a business or organization. It includes a variety of tasks such as answering customer inquiries, taking orders,…

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