A Guide to Visa’s Latest Chargeback Rule Update
Visa has recently announced changes to its chargeback rules. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Merchants must also show that the goods or services were delivered as agreed. The change came into effect on April 15th, 2023. It applies to all merchants globally. The context for this…