What is a Chatbot? Types of Chatbots and How They Work (2023)
Enhancing and improving your customer service operation by hiring more employees is no small feat. You have to find the right candidates, train them in your company’s policies and standards of service, find people to manage them, and constantly deal with inevitable employee churn. To help close the gap and take the burden off your customer service reps, many companies turn to automated chatbot tools to handle basic customer queries and improve customer experience. Chatbot platforms have rapidly advanced in…