Many large German online retailers difficult to reach by phone
At more than a fifth of the largest German online retailers, phone numbers for customer service are either not available or difficult to find. Shoppers with a phone number often only have support during business hours. This is revealed in the Versandhandelsstudie 2023, research by Salesupply and parcelLab examining the service of the top 100 online retailers in Germany. The two companies scrutinized customer service and shipping propositions of the largest web sellers in Germany. Their research focused on the…