Apac to account for 85 per cent of global chatbot spend in future
E-commerce Asia Pacific will contribute 85 per cent of global retail spending on chatbots, despite being home to only 53 per cent of the global population According to Juniper Research, messaging apps including WeChat, Line, and Kakao have formed solid alliances with a diverse range of online shops, resulting in high levels of trust in chatbots as a retail channel. The report predicts that small and medium-sized shops that previously couldn’t afford to invest in chatbots would increasingly depend on…