[ad_1] Picture this. You order an item online and it takes way more time to arrive than it should. Plus, a few items are missing in the package. Frustrated, you take to the vendor’s Facebook channel to voice your concerns and expect to be compensated. And despite repeated prodding, there is complete radio silence at the other end. The experience didn’t feel good did it? You think maybe this business doesn’t care about you – how you trusted it to…