misleading

Meg’s Flowers charged with making misleading representations

E-commerce Federal court proceedings have been filed by the Australian Competition and Consumer Commission (ACCC) against online florist Meg’s Flowers alleging making misleading representations to consumers. Meg’s Flowers is an online retailer owned by Flowerscorp that receives customer orders for floral and other gift products through its location-based websites or via its Brisbane call centre. The business does not operate any local shopfronts and fulfils orders through its network of subsidiaries. Between January 1, 2019 and February 10 last year,…

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Booktopia fined $6 million for misleading consumers

E-commerce Pureplay books retailer Booktopia has been ordered by the Federal Court to pay $6 million in penalties for making “false or misleading representations” on its website. Between January 10, 2020 and November 2, 2021, the retailer admitted that its online terms of business contained “misleading statements” which illustrated that “consumers were only entitled” to a refund, repair or replacement if they notified the business within two business days of receiving a faulty product. About 19 customers were advised on…

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‘Manipulating, misleading’: Commerce Commission prosecutes The TV Shop

E-commerce The TV Shop is being sued for allegedly deceiving customers, including surreptitiously posting favourable online reviews and erasing negative ones. The Commerce Commission said it has brought 13 representative charges against The TV Shop (owned by Auckland-based company Brand Developers Limited) that are centred on marketing and promotional strategies, which the commission believes have the potential to deceive New Zealand consumers. The Commission alleges that The TV Shop breached the Fair Trading Act by: Misleading consumers about the popularity…

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