Imagine ordering an item from a seller in the US, but only having the option to return it to a foreign address. In many cases, that would make the item “unreturnable” due to the high cost of international shipping. But a change from the Postal Service may help buyers – and it may help US sellers as well. The USPS announced it will no longer allow companies to ship packages domestically using a foreign return address. Online sellers in the…
AliExpress is a globally renowned online marketplace that provides customers with an extensive range of products to choose from. Nevertheless, similar to any other online retailer, AliExpress may deliver defective or damaged goods or items that do not match the description. Hence, it becomes crucial to comprehend the AliExpress return policy to obtain a refund or exchange. One of the most advantageous aspects of the AliExpress return policy is that it allows free returns on a considerable number of items.…
Returns can and should be viewed as a critical part of your ecommerce strategy, rather than just a cost of doing business. Embracing returns could help build a loyal customer base, increase sales, and ultimately improve your profit margins. The evolving returns landscape offers myriad opportunities for Amazon FBA sellers and other ecommerce entrepreneurs to innovate and excel. Along with making the process easier and more affordable for the customer, an intelligently managed returns strategy could unearth valuable insights into…
Earlier this year, H&M introduced a return fee of 0.99 euros for shoppers in various European countries, including the Netherlands. Starting from November 1, the rate will increase there by 1 euro, more than doubling the fee. H&M club members will no longer be exempt from this. H&M is one of the fashion companies that have (re)introduced return fees to reduce the number of returns and associated costs after conducting tests in Norway and the United Kingdom. Free returns had…
Everything you need to know about eBay Return Policy! Running short of time? Get PDF of the blog in your mail. Download Now! Play Now eBay holds a prominent place as a renowned online marketplace. It presents an option to sell a wide array of products to a diverse range of sellers. As a result, in this bustling digital marketplace, having a well defined return policy isn’t just a good idea; it’s a crucial component. Understanding eBay’s return policies, such…
E-commerce Department store Myer’s online business continues to boom despite consumers returning to in-store shopping. In a trading update issued today based on unaudited accounts, the company said online sales account for 20.5 per cent of the company’s turnover for the full year. Group online sales fell 4.5 per cent in FY23 reflecting increased spending due to Covid-related restrictions in the previous comparable period. When compared to FY19 – the last full year before the advent of Covid – online…
Written by Beth Owens on June 30th, 2023 [Updated post from April 14, 2021] It’s always satisfying to watch freshly-packaged orders leave your warehouse. But what happens when some of those orders bounce right back? According to the National Retail Federation, the average e-commerce return rate in 2022 was 16.5%. This marks a significant drop from previous years when online returns were as high as 21%. However, this still marks a significant loss of revenue for brands. So, while a…
Nine out of ten Belgians between the ages of 18 and 70 bought something online at least once last year. At least 33 percent of Belgian consumers say that they have one online store they always use to purchase a certain product online. Another 40 percent return to the same three online stores. These data come from a newly published research commissioned by Comeos, a Belgian ecommerce trade association. In total, 2,000 Belgians were asked about their online purchasing behavior.…
Jeff Jordan was a top executive at eBay during its prime in the 2000’s, and after his most recent stint serving the past 12 years as a partner at venture capital firm Andreessen Horowitz (nicknamed a16z), he’s starting to think about the next chapter of his career. He posted the news in a blog post on Friday, explaining he will no longer actively invest in future funds raised at a16z, though he’ll continue to oversee his existing portfolio companies and…
Written by Beth Owens on April 28th, 2023 [Updated post from February 24, 2021] We get it. No online store wants to lose valuable sales. But returns have become a huge part of online shopping culture, so brands need to learn how to manage returns effectively if they’re going to build a successful business. Today, it’s impossible to run a thriving brand without a well-thought-out returns strategy – and this is where your e-commerce return policy plays a major role.…