Amazon Handmade informed sellers it was shortening their Handling Times settings in an email this week titled, “Change to Default Handling Time options.” Its reasoning: it said 85% of the time, sellers fulfill orders within 1 day of receiving an order.
However, sellers can set SKU-specific Handling Times.
The notification is similar to an announcement it made on its general seller announcement board last month, which we covered on September 22. The full text of the letter follows below:
Dear Sellers
Sellers often set longer Handling Times than they actually need to prepare, pack and hand-over packages to carriers. This causes buyers browsing products to see longer than necessary delivery dates. In contrast, by setting more accurate Handling Times, buyers typically see more attractive delivery dates which on average leads to more sales.
We have detected that 85% of the time sellers fulfill orders within 1 day of receiving an order. For this reason, we are removing the 2-day Default Handling Time option, and all sellers who had 2-day as their default will be automatically switched to 1-day. However, to protect the account metrics for sellers that had set 2-day Default Handling Time, Amazon will update your SKU-Specific Handling Time on your behalf in the following ways:
1) For SKUs where you have historically taken more than 1-day to handle orders, and do not have a SKU level handling time set, Amazon will automatically set a 2-day SKU-Specific Handling Time, which will override your Default Handling Time.
2) For SKUs where you have historically taken 1-day or less to handle orders, and do not have a SKU level handling time set, Amazon will not assign a SKU-Specific Handling Time. Therefore, your updated Default Handling Time of 1-day will apply.
3) For SKUs that previously had a SKU-Specific Handling Time, there will be no changes applied.
Worried about this change?
1) Set an Order Handling Capacity to protect your business…
This is only a snippet of a eCommerce Article, please visit the Authors Website and Read the Full Article